|
Driver
Installation - Quick Guide |
|
Driver Installation - Examples |
|
- Example 1: Windows Vista |
|
- Example 2: Windows XP |
|
- Example 3: Windows 2000 |
|
Troubleshooting |
|
Driver Reinstallation |
|
- Example 1: Windows Vista
(1) |
|
- Example 2: Windows
Vista (2) |
|
- Example 3: Windows 2000 |
|
|
Notes:
1.
Windows 7 will install the drivers automatically.
2.
The latest drivers (chipset FT232B) are available at:
http://www.ftdichip.com/Drivers/VCP.htm. |
|
|
|
DRIVER INSTALLATION - QUICK
GUIDE
|
|
-
Drivers are included on the CD supplied with the
USB Serial converter; insert the CD into the drive. Connect the
USB Serial converter to an available USB port, and the
“Found New Hardware Wizard” will guide you through the
installation process.
- When
prompted to connect to Windows Updates to search for
drivers, select “No, not at this time”, and follow the
instructions for installing from the CD.
- Once
the drivers are successfully installed, the USB Serial
converter will show up in the Windows Device Manager:
Under “Ports (COM & LPT)”: labeled as “USB Serial Port
(COMx)”, and under “Universal Serial Bus controllers”:
labeled as “USB Serial Converter” (Figure 1).
|
 |
|
(Figure 1) |
|
|
Important notes: |
| 1)
If
it’s the first time you install the driver for CommFront’s
USB to Serial device, you will need to install the driver
twice. One is for “USB Serial Converter”, and the other one
is for “USB Serial Port”. DO NOT close the 2nd
“Found New Hardware Wizard” window while installing the
driver.
2) Upon
completion of driver installations, remember to check the
Windows Device Manager to make sure that the drivers are
installed properly (Figure 1). If the drivers are not
installed correctly, there will be a yellow exclamation icon
displayed under the “Ports (COM & LPT)” or “USB Serial Bus
controllers”, right-click on the yellow exclamation icon and
select “Update driver”. Then search for the driver in the CD
supplied. |
| |
|
DRIVER INSTALLATION - EXAMPLES |
|
|
Example 1 (Windows Vista) |
-
Disconnect your PC
from the internet before driver installation.
This is because the drivers are not available via
Microsoft Windows Updates, but Windows Vista will search
for the drivers via Microsoft Windows Updates by
default.
-
Insert the CD into the drive and connect the USB Serial
converter
to an available USB port, the “Found New Hardware”
window will pop up. Click on the “Locate and install
driver software (recommended)” button to continue
(Figure 2).
|
 |
|
(Figure 2) |
| |
-
Windows Vista will look for the driver in the CD, click
on the “Next” button to continue. This will start the
driver installation for “USB Serial Converter” (Figure
3).
|
 |
|
(Figure 3) |
| |
-
When the driver is successfully installed, the following
window will pop up - confirming that the driver
installation of “USB Serial Converter” has been
completed successfully. Click on the “Close” button to
continue (Figure 4).
|
 |
|
(Figure 4) |
| |
-
The 2nd “Found New Hardware” window will pop
up, prompting you to install the driver for “USB Serial
Port”. DO NOT close this window! And repeat
steps 1) to 4) to install the driver for “USB Serial
Port”.
-
When the 2nd driver installation is
completed, remember to check the Windows Device Manager
to confirm that the drivers are installed successfully
(Figure 1). The USB Serial converter will show up in the Windows
Device Manager: under the “Ports (COM & LPT)” – labeled
as “USB Serial Port (COMx)”, and “Universal Serial Bus
controllers” - labeled as “USB Serial Converter”.
|
|
Example 2 (Windows XP) |
| |
-
Insert the CD into the drive and connect the USB Serial
converter to an available USB port, the “Found New
Hardware Wizard” window will pop up. Select “No, not
this time” and click on the “Next” button to continue
(Figure 5).
|
 |
|
(Figure 5) |
| |
-
Select “Install from a list or specific location
(Advanced)” to install the driver from CD (Figure 6).
|
 |
|
(Figure 6) |
| |
-
Select “Search for the best driver in these locations”
and check the box of “Search removable media (floppy,
CD-ROM…)”. Then click on the “Next” button (Figure 7).
|
 |
|
(Figure 7) |
| |
-
When the driver is successfully installed, the following
window will pop up, confirming that the driver
installation of “USB Serial Converter” has been
completed. Click on the “Finish” button to continue
(Figure 8).
|
 |
|
(Figure 8) |
| |
-
The 2nd “Found New Hardware” window will pop
up, prompting you to install the driver for “USB Serial
Port”. DO NOT close this window! And repeat steps
1) to 4) to install the driver for “USB Serial Port”.
|
-
When the 2nd driver installation is completed, remember
to check the Windows Device Manager to confirm that the
drivers are installed successfully (Figure 1). The
USB Serial converter will show up in the Windows Device
Manager: under “Ports (COM & LPT)” – labeled as “USB
Serial Port (COMx)”, and under “Universal Serial Bus
controllers” - labeled as “USB Serial Converter”.
|
|
Example 3
(Windows 2000) |
-
Insert the CD into the drive and connect the USB Serial
converter
to an available USB port, the “Found New Hardware
Wizard” window will pop up. Click on the “Next” button
to continue (Figure 9).
|
 |
|
(Figure 9) |
| |
-
Select “Search for a suitable driver for my device
(recommended)” and click on the “Next” button to
continue (Figure 10).
|
 |
|
(Figure 10) |
| |
-
Check the box of “CD-ROM drives”, and then click on the
“Next” button to continue (Figure 11).
|
 |
|
(Figure 11) |
| |
-
Windows will automatically locate the driver, for
example, “e:\drivers\windows 2000_server 2003_xp_vista
x32\ftdibus.inf”. Click on the “Next” button to continue
(Figure 12).
|
 |
|
(Figure 12) |
| |
-
When the driver is successfully installed, the following
window will pop up, confirming that the driver
installation of “USB Serial Converter” has been
completed. Click on the “Finish” button to continue
(Figure 13).
|
 |
|
(Figure 13) |
| |
-
The 2nd “Found New Hardware” window will pop
up, prompting you to install the driver for “USB Serial
Port”. DO NOT close this window! And repeat steps
1) to 5) to install the driver for “USB Serial Port”.
-
When the 2nd driver installation is
completed, remember to check the Windows Device Manager
to confirm that the drivers are installed successfully
(Figure 1). The USB Serial converter will show up in the
Windows Device Manager: under “Ports (COM & LPT)” –
labeled as “USB Serial Port (COMx)”, and under
“Universal Serial Bus controllers” - labeled as “USB
Serial Converter”.
|
|
TROUBLESHOOTING |
-
Make sure the “Power” LED on the USB Serial converter is
lit up.
-
Make sure that the USB Serial converter is connected to
your USB port, and the drivers are installed correctly
(Figure 1); otherwise, please reinstall the drivers.
|
|
|
|
DRIVER REINSTALLATION |
|
Drivers might not be
installed properly if the above driver installation
procedures were not followed; for example, the user did not
disconnect the PC from the internet while installing drivers
on Vista machines, or the 2nd “Found New Hardware
Wizard” window was closed before the driver installation was
completed. Below are some examples showing how to reinstall
the drivers. |
|
|
|
Example 1 (Windows
Vista) #1 |
|
Symptoms: A yellow
exclamation icon appears besides the “USB Serial Converter”.
Also, there is no display of the “Ports (COM & LPT)” in the
Windows Device Manager (Figure 15). |
 |
|
(Figure
15) |
|
|
-
Right-click on the “USB Serial Converter” that displays
with the yellow exclamation icon, and select “Update
Driver Software…” (Figure 15).
-
Click on the “Browse my computer for driver software”
button to continue (Figure 16).
|
 |
|
(Figure 16) |
|
|
-
Locate the driver in the CD provided and click on the
“Next” button to continue (Figure 17).
|
 |
|
(Figure 17) |
|
|
-
When the driver is successfully updated, the following
window will pop up, confirming that the driver
installation of “USB Serial Converter” has been
completed. Click on the “Close” button to exit (Figure
18).
|
 |
|
(Figure 18) |
|
|
|
Example 2 (Windows Vista) #2 |
|
Symptoms: A yellow exclamation icon appears besides the “USB
Serial Port” (Figure 19). |
 |
|
(Figure
19) |
|
|
-
Right-click on the “USB Serial Port” that displays with
the yellow exclamation icon, and select “Update Driver
Software…” (Figure 19).
-
Click on the “Browse my computer for driver software”
button to continue (Figure 20).
|
 |
|
(Figure 20) |
|
-
Locate the driver in the CD provided, and click on the
“Next” button to continue (Figure 21).
|
 |
|
(Figure 21) |
| |
-
When the driver is successfully updated, the following
window will pop up, confirming that the driver
installation of “USB Serial Port” has been completed.
Click on the “Close” button to exit (Figure 22).
|
 |
|
(Figure 22) |
| |
|
Example 3 (Windows
Vista/XP/2003/2000/98/ME) |
|
Symptoms:
No yellow exclamation signs, but COM port does not exist or
is not functioning. |
| |
-
Locate and execute the driver un-installation program
FTDIUNIN.exe in its respective folder. For example,
for Windows
2000/Server_2003/XP/Vista 32-bit,
the un-installation program is located at
“E:\Drivers\Windows 2000_Server 2003_XP_Vista X32\”.
-
Unplug the USB Serial converter, and click on the “Continue”
button to uninstall the drivers (Figure 23).
|
 |
|
(Figure 23) |
| |
-
Click on the “Finish” button to complete the
un-installation of the drivers (Figure 24).
|
 |
|
(Figure 24) |
| |
-
Follow the correct driver installation procedures above
to reinstall the drivers for your USB Serial converter.
|
|
Questions about the USB Serial Converters, visit our
FAQs page. |
| |
| |
